We ship worldwide directly from our warehouse in China. Orders are processed within 1–3 business days and typically arrive within 5–8 business days depending on your location and customs processing.

Yes, free shipping on every order.

Orders are processed within 1–3 business days. Delivery takes 5–8 business days after dispatch.

Yes, contact us within 24 hours of placing your order and we will do our best to make changes. After that your order may already be in processing.

Yes, as long as your order hasn't been shipped yet. Once dispatched cancellations are no longer possible. Contact us as soon as possible at info@lumvera.co.

Once your order is dispatched you will receive a tracking number via email.

We offer a 30-day return policy. Items must be unused and returned in their original packaging. Visit our Return & Refund Policy page for full details.

Contact us immediately at info@lumvera.co with photos of the issue and we will resolve it for you as quickly as possible.

Email us at info@lumvera.co. We are available Monday to Sunday, 8:00am – 8:00pm AEST. For more information visit our Contact page.

We aim to respond to all enquiries within 24 hours.