We ship worldwide directly from our warehouse in China. Orders are processed within 1–3 business days after payment confirmation, and standard delivery takes 6–11 business days.

Yes, standard shipping is free on every order.

Orders are processed within 1–3 business days after payment confirmation, then standard delivery takes 6–11 business days. Orders placed on weekends or public holidays start processing the next business day. The order cut-off time is 8:00 PM AEST, Monday to Friday.

Address changes must be requested within 2 hours of placing your order. Email hello@lumvera.co with your order number as soon as possible.

Orders can be cancelled before dispatch only. Once your order has shipped it can no longer be cancelled, but you can return it under our Return & Refund Policy. Email hello@lumvera.co as soon as possible.

Once your order has shipped, you'll receive an email with a tracking number so you can follow your delivery.

Email hello@lumvera.co with your order number. We'll investigate with the carrier and provide a resolution.

We accept returns within 30 days of purchase. Items must be unused, unworn and in their original packaging with tags attached, with proof of purchase. Items marked Final Sale can't be returned. Visit our Return & Refund Policy for full details.

Email hello@lumvera.co with your order number and reason for return. We'll reply within 1 business day with return instructions. Returns are sent to 28 Osprey Close, Bayview Heights QLD 4868, Australia.

Yes, a 20% restocking fee applies to change-of-mind returns and is deducted from your refund. Return shipping for change-of-mind returns is paid by the customer, so we recommend a trackable shipping method. There's no restocking fee for damaged, defective or incorrect items, and we cover the return shipping for those.

Approved refunds are issued to your original payment method within 10 business days of us receiving your return. Your bank or payment provider may take a little longer to post it.

Yes, exchanges are available for items in new condition. Follow the same steps as a return and tell us which item you'd like instead. Exchanges are subject to availability.

Contact us as soon as you receive it at hello@lumvera.co with your order number and photos of the issue. We'll send a replacement or issue a full refund at no additional cost.

If your order is shipped into the European Union, you can cancel or return it within 14 days for any reason. Items must be unused, unworn, with tags and in their original packaging.

Email us at hello@lumvera.co. We're available Monday to Sunday, 8:00 AM – 8:00 PM AEST. For more information visit our Contact page.

We aim to respond to all enquiries within 24 hours.