Privacy policy
Privacy Policy Last updated: May 17, 2026
At Lumvera, we take your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it.
1. Information We Collect We collect the following types of information when you use our site or make a purchase:
Personal identification information (name, email address, phone number)
Billing and shipping address
Payment information (processed securely via Shopify)
Browser and device information (via cookies and analytics tools)
Purchase history and browsing behaviour on our site
2. How We Use Your Information We use the information we collect to:
Process and fulfil your orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Improve our website and product offerings
Send promotional emails (only with your consent)
Prevent fraud and comply with legal obligations
3. Sharing Your Information We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:
Shipping carriers (to deliver your order)
Payment processors (to handle transactions securely)
Analytics providers (e.g., Google Analytics)
Marketing platforms (e.g., email marketing providers, with your consent)
These third parties are contractually obligated to keep your data confidential and use it only for the purposes we specify.
4. Cookies We use cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.
5. Data Retention We retain your personal data for as long as necessary to fulfil orders and comply with legal requirements. You may request deletion of your data at any time by contacting us.
6. Your Rights Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time
To exercise any of these rights, contact us at info@lumvera.co.
7. International Data Processing Your information may be processed outside your country, including by Shopify and its partners. We take appropriate steps to ensure your data is handled securely in accordance with applicable laws.
8. Security We implement industry-standard security measures including SSL encryption to protect your personal data. However, no method of data transmission over the internet is 100% secure and we cannot guarantee absolute security.
9. Third-Party Links Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
10. Changes to This Policy We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date and take effect immediately.
11. Contact Us
LUMVERA
Email: info@lumvera.co
Phone: +61 458 624 655
Registered Address:
28 Osprey Close
Bayview Heights, QLD 4868
Australia